Driver’s Handbook

General Introduction and Driver Responsibilities

The Company vehicle allocated to you represents a substantial investment by the Company in you and your job. In entrusting this asset to your safekeeping you have the responsibility to drive safely and to look after your vehicle as if it were your own.

This Handbook details the Company’s requirements on the use, servicing, running and many other aspects of Company vehicle operation. Please read it carefully and make sure you understand the contents fully. If you have any questions please contact the Transport Manager in the first instance.

The Company has the right to vary any of the procedures and / or rules at any time. Any variation(s) will be notified to you by memo and by means of amended pages in this handbook.

Drivers may also be requested by Management to perform other duties such as cleaning vehicles, completing maintenance tasks, or other work directly connected with the vehicle. Drivers refusing to comply with reasonable instructions will render themselves liable to disciplinary action.

Personal appearance

Drivers are requested to maintain a good standard of personal cleanliness and appearance whilst on duty. Where uniforms are provided they should be worn at all times. The correct level of PPE should be worn to afford adequate levels of protection at all times. PPE items should be maintained in a clean and serviceable condition, replacements are available from The Transport Manager.

Conduct at customers’ premises

Drivers are ambassadors of our business. It is therefore important that due respect and regard is given to all our customers and their property. We wish to display a good image of the Company. We therefore ask drivers to be pleasant, polite and helpful when collecting or delivering goods and in general dealings with customers and the public.

Manufacturer’s handbook

The manufacturer’s handbook as supplied with the vehicle should be read carefully even when you may have driven a similar model before as vehicles continually change and modifications are often introduced which may need slightly different methods of operation or safety procedures.

The handbook should be kept in the vehicle at all times as a point of reference, for technical data; e.g. tyre pressures, and general maintenance information.

Driving Licence

You and all other persons authorised to drive Company vehicles must hold a full current and valid driving licence, which must be made available for examination when required by the Company. Provisional Licence holders are never allowed to drive Company vehicles.

Drivers are responsible for ensuring that their driving licence is current and has the correct address. It is your responsibility to renew the licence including the photocard (where your licence was issued after July 1998) and it should be carried at all times.

Any legal proceeding that may result in either an endorsement or loss of licence must be immediately reported to the Transport Manager. As our insurers impose certain limitations upon drivers, failure to notify any change of licence could mean that individual drivers are not insured.

The driving licence you need to tow a caravan or trailer

The ability to tow any size trailer will depend on the driving licence you hold. The category entitlement on your driving licence will determine the type of trailer you can tow.

Drivers who passed a car test before 1 January 1997 retain their existing entitlement to tow trailers until their licence expires. This means they are generally entitled to drive a vehicle and trailer combination up to 8.25 tonnes MAM. They also have entitlement to drive a minibus with a trailer over 750kgs MAM.

Drivers who passed a car test on or after 1 January 1997 are required to pass an additional driving test in order to gain entitlement to category B+E and all larger vehicles. In addition to the new driving tests, drivers of vehicles which fall within subcategories C1, C1+E, D1 and D1+E also have to meet higher medical standards.

In general, an additional driving test is required for each category or subcategory of entitlement. But there are certain exceptions to this where drivers have already passed one test which involves trailer entitlement for a larger or equivalent sized vehicle.

Drivers must carry their CPC driver qualification card (DQC) while driving a large goods vehicle or passenger-carrying vehicle professionally. Failure to do so can lead to a fixed penalty for driving professionally without a DQC.

Drivers Hours Regulations

Strict rules apply on how long drivers can stay at the wheel and how much rest they can take. Drivers and vehicle operators must keep appropriate records.

Two sets of rules may apply:

EU drivers hours regulations which cover drivers of most goods vehicles over 3.5 tonnes GVW on journeys within the EU member states.
UK hour’s rules, which cover goods vehicle drivers exempt from EU drivers’ hour rules when only operating in the UK.

These rules and the supporting policy and procedures are summarised in a publication held by the Transport Manager, and are included in your Company Driver’s Handbook. The full regulations for drivers’ hours are also in the Department of Transport Handbook also held in the Transport Office.

Should any driver have any query concerning driving hour regulations, the query should be referred to the Transport Manager.

Be aware that it is a serious offence for a driver to flout these rules or for an employer to cause or permit a driver to do so, and action may be taken against the companies operator licence as a result

Tachographs

All regulations regarding all types of Tachographs must be strictly adhered to. Again, if you are in any doubt about any aspect of Tachograph regulations, please refer the matter to the Transport Manager.

PLEASE NOTE

When a Tachograph card is removed for examination in the course of a journey, by either a police officer, or an official of the Department of Transport, the official concerned must initial the card and note the time of the inspection. Where an official inserts their card into a digital Tachograph this is recorded by the Vehicle Unit so there is no need for intervention.

Driver Cards

Initial driver cards will not be supplied by the company. Any subsequent loss or damage to cards resulting in the need for a replacement will be at the drivers own expense.

Road Traffic Act

Drivers are reminded that they have legal obligations under the Road Traffic Act. All aspects of the Road Traffic Act must be complied with. All incidents, including those arising from personal business, which may result in a prosecution under the Road Traffic Act, must be reported to the Transport Manager.

Legal Costs and Fines

Under certain circumstances the Company may consider assisting with legal costs, incurred by drivers for prosecution(s) brought against them as a result of an alleged breach of law(s) which arise during duty hours.

Under those circumstances the Company will not meet in full, or in part, any fine incurred by a driver. To do so could be interpreted as the Company encouraging or condoning the breach of law or regulations.

Speed Limits

Drivers are reminded that they are liable to prosecution, which can lead to either the revocation or suspension of their LGV licence, in the event of Tachograph records showing excessive speeding. These records can now be used as evidence in a court of law. Driving in excess of speed limits is not allowed. Drivers are expected to drive defensively and economically showing due regard and courtesy to other road users.

Semi Trailers

Semi trailers or draw bar trailers should never be left at the side of the road, in customer’s premises, or in any other location, without the express permission of the Transport Manager. Where trailers are left unattended they must have a fifth wheel pin lock, a leg lock or some other physical security device preventing coupling or movement in position.

Cleanliness

Drivers are requested to ensure that the interior of their cab is kept clean and the exterior of the vehicle (including trailer) is washed regularly. Please also keep in mind the need to keep the interior of load areas clean.

Unauthorised Use

Vehicles should not be used for any other purpose than that in connection with the business of the Company.

Vehicles should not be taken home or parked near the driver’s home overnight without express permission of the Company.

Drivers must not allow any person, other than authorised company drivers, to drive their vehicles, for any reason, at any time.

Vehicles owned by any other person, or business, should not be driven under any circumstances. If another vehicle is, for example, blocking an entry or exit, please find its owner or driver and ask them to move it out of the way.

Health and Safety – Driver Responsibilities

Drivers at work are expected to make themselves familiar with the company driving for work policy and should ensure that they practice safe methods of driving at all times. Under the Health and Safety at Work Act 1974 Section 7 and 8 every employee has a duty to ensure the health, safety and welfare of themselves and others whilst at work.

This means that you are duty bound under the law to ensure that you work safely and must not knowingly do anything which may put yourself or others (co-workers or members of the public) at risk.

A) Drinking / Drugs and Driving

The company policy is that drivers must not consume alcohol whilst on duty. Any breach of this rule will constitute Gross Misconduct and render the driver liable to summary dismissal without notice or payment in lieu of notice. Drivers should always remember that it is still possible to be ‘over the limit’ from alcohol consumed the previous night.

Drivers are also reminded that it is an offence, under Road Traffic Act legislation, for vehicles to be driven whilst under the influence of certain types of drugs. If you are being prescribed drugs for any medical condition, it is important to make the situation clear to any doctor who is treating you, that you are required to drive as part of your employment.

The Company will make every effort to find alternative employment for drivers who are temporarily rendered unfit to drive, as a result of prescribed medication, but who are still able to undertake other duties.

Failure to disclose the use of either legal or illegal drugs is a disciplinary issue. If this is discovered by any enforcement agency such as the police you may face prosecution.

Drug Driving – what is it?

Drug driving is the term used to describe anyone who gets behind the wheel of a vehicle under the influence of any substance (legal or illegal) that is likely to impair their driving ability.

It’s an offence to drive a motor vehicle while under the influence of a controlled drug.

Police officers have powers to undertake roadside drug tests on drivers.

Penalties

Driving under the influence of drugs carries the same penalties as drink driving
(www.thesite.org /homelawandmoney /law/introuble/drugdrivingthelaw) — a ban and a fine of up to £5,000 or up to six months in jail. If a person under the influence of drugs causes a fatal accident, they could face a two-year ban and a maximum of 10 years in jail.

B) Sleep Apnea

It is generally appreciated that driver fatigue and tiredness compromise safety. It is important however to be able to recognise “Sleepiness” where it is due to an underlying medical condition such as OSA (Obstructive sleep apnoea)

Many drivers with OSA have had a motor vehicle accident due to falling asleep at the wheel. Most sufferers do not realise that they have the condition.

Invariably, OSA victims suffer from excessive daytime sleepiness and other symptoms include:

Loud snoring (With periods of silence followed by gasps).
Generally restless sleep.
Falling asleep during the day.
Morning headaches.
Difficulty concentrating / forgetfulness.
Irritability and or mood / behaviour changes.

If any person suspects they may have this condition they should contact their GP. The condition is generally fully treatable without the need for surgery.

C) DVT (Deep Vein Thrombosis)

DVT affects individuals who are seated in a confined space for extended periods of time.

To minimise the risk, it is recommended that both drivers and passengers take the following precautions;-

Stop and take a break at least once every two hours where practical.
Get out of the vehicle, walk around, exercise the lower legs and take in fresh air.
Drink plenty of water, to stay hydrated.
Wear loose fitting clothing.

Symptoms of DVT may include;-

Swelling of the legs.
Redness and an increased temperature of the leg.
Noticeable pain.

If any person suspects they may have this condition, medical assistance should be sought.

D) Smoking Policy

Smoking is prohibited in any company vehicle or any vehicle being used on company business.

E) Driver Fatigue

Driving when tired significantly increases the risk of having an accident / crash. Statistically it has been proven to be as dangerous as drink driving.

To minimise this risk of fatigue, drivers should follow the following guidance:

Managing Driver Fatigue

Risk assessments need to be carried out to ensure that the risk of driver fatigue is correctly managed.

Ensure wherever possible that you plan work patterns to minimise the likelihood of driver fatigue.

Drivers are encouraged to take short, frequent breaks during journeys.

It is a well-known fact that certain activity such as walking and stretching triggers the sympathetic nervous system and helps keep you alert. Some foods and substances can also temporarily increase alertness.

There are a number of measures that managers and drivers can take to decrease but not prevent the onset of fatigue on a journey. Examples are:

Temperature: Cool dry air, especially on your face, helps keep you alert.
Sound: Irregular or variable sounds e.g. conversation can stimulate alertness.
Environmental light: bright light tends to increase alertness while dim light leads to drowsiness.
Aroma: Studies have found that some smells, e.g. peppermint, make people more alert. Others, like lavender, have a sedative effect.

When drivers feel sleepy, instead of fighting it, they should stop at the nearest safe place:

Stop and park safely.
Have a high energy or caffeinated drink.
Set their alarm or mobile phone.
Take a ‘powernap’ for no more than 15 minutes.
Do not drive until fully alert.

The company has a clear policy on the use of overnight accommodation where practical. Please discuss this with the Transport Manager

Attachments and In-Vehicle Distractions

Drivers are not to alter or modify company vehicles in any way without seeking prior approval. Personal radios, television or satellite navigation devices and similar devices should only be installed by a qualified vehicle electrician and then only when the installation is approved by Management.

Drivers should be aware that such items will not be covered by the Company’s insurance policy for damage or theft. Individuals should ensure that they have sufficient additional cover on their household policy, or some other form of insurance.

In vehicle distractions

Portable in-vehicle driving aids such as satellite navigation, speed camera detectors and mobile phones can be business efficient but, simultaneously hazardous.

Vehicle manufacturers’ standard fit systems are fitted to the highest standards in order to help drivers concentrate. But there are concerns about the fitting of after-market devices.

For example, satellite navigation systems and speed camera detectors can be fitted on a vehicle’s dashboard or windscreen, often obscuring clear vision. Also, some systems can be adjusted by the driver, so diverting attention away from the primary task, that of driving safely.

Poor location of devices can also affect safety features, such as airbags, or injure the driver in a collision. Those without a dimmer light facility can also reduce driver vision at night. Incorrect fitting and placing of brackets for mobile phones, often at a driver’s knee level, can be potentially lethal in a road crash.

Therefore the company policy for drivers is the same as for additional attachments, described in the following paragraph;

Drivers must obtain permission before any ancillary equipment is fitted to a vehicle.
The positioning of after-market equipment should be approved by the vehicle owner, including contract hire and leasing companies, as well being compliant with vehicle manufacturer guidelines.
Retrofitted satellite navigation systems should not allow route changes to be made while the vehicle is moving and screen brightness should dim automatically when the vehicle’s lights are on.
Finally, drivers should restrict use of all in vehicle devices while driving.

Vehicles — Use and Care

A) Daily Checks

The following checks must be made both to the company vehicle and trailer before proceeding with any day or night work:

Oil, fuel and water / coolant levels.
Tyres tread depths, pressures and cuts.
Lights and indicators.
Wheel nuts Security.
Tachographs correct time recording on the Tachograph card / Insert Driver card.
Fifth wheel coupling and safety chain (where applicable).
Air line, electrical and ABS connections.
Walk around security and condition check.
Brakes.
Steering.

B) Notification of defect

All defects should be reported immediately to the Transport Manager. In the event of a defect on your vehicle becoming apparent in the course of your journey, the defect must be reported immediately on your return to the depot, unless it affects the road-worthiness / safety of your vehicle. In these circumstances you must bring your vehicle to a halt and park it as safely as possible and contact the Transport Manager immediately.

Under no circumstances will the Company permit or condone the use of the vehicle (or trailer) where there is any defect, which might render it unroadworthy.

Even where the vehicle is fully roadworthy, Traffic Commissioners increasingly expect drivers to complete a “nil-defect” return to confirm that they have checked the vehicle.

Driver defect reports must be kept for at least 15 months.

Loads

A) Driver’s Responsibility

At all times, drivers are responsible for the care, security and safety of their vehicle’s load and must exercise the maximum care to prevent loss, damage or theft.

B) High Loads / Trailers

Any vehicle over 3 meters in height must display a notice of the vehicle height in a prominent position in the vehicle cab. The height must be displayed in feet and inches. Alternatively, documents must be carried detailing the route to be taken, with no obstacles. There is a limit of 4.2 meters in height of any load carried on an LGV.

There is a particular need for drivers to take care when their vehicles are pulling high loads or trailers especially when negotiating low bridges. The safest rule is always; if in doubt – get out and have a look – don’t take a chance.

REMEMBER

Bridges over 16.6 feet do not have to show their height.

C) Documentation and procedures

Drivers are reminded of the need to take particular care with the documentation for any load and always to ensure that the correct procedures and associated paperwork are completed and that the condition of loads is inspected where practical and any discrepancies in either quantity or condition are noted and photographed if possible.

Windscreens

A chip in your windscreen will only get worse if neglected and cracked windscreens are a major reason for MOT failure. However some chips can be repaired by means of resin injection and most insurance companies will pay the full cost of a windscreen repair. This not only prevents the damage from getting worse, it also saves the expense of having to pay any glass excess required for a replacement windscreen.

Where replacement is necessary the Company has arrangements for the replacement of windscreens with National Windscreens. Please contact the Transport Manager in the first instance.

Tyres

The life of tyres depends to a large extent on the manner in which the vehicle is driven. Excessive speed, braking or acceleration will cause tyres to deteriorate. If they are repeatedly driven against kerbs or large stones the walls of the tyres will weaken.

Similarly, if tyres are not maintained at the manufacturer’s recommended pressures accelerated wear will occur. You are required to pay particular attention to these points.

You should regularly check tyres and, if there is doubt, any authorised tyre depot will check your tyres and advise on replacement as necessary.

To have tyres which are defective for any reason constitutes an offence for which the police could prosecute you .Each defective tyre can be penalised with 3 penalty points

The Company has arrangements for the replacement of tyres with ATS. In the event of tyre repair / replacement, please contact the Transport Manager.

Safety

In case of a puncture when on the road do not attempt to change the wheel at the roadside under any circumstances. Contact the Transport Manager for roadside assistance. Put on your High Visibility Vest / Jacket, Secure the vehicle and move to a safe area and wait until the assistance arrives

Fuel Reimbursement

All fuel for use on Company business must only be purchased using the Company’s credit card.

Lost cards must be notified to the Accounts Department immediately. The driver must pay for fuel and other costs related to private mileage.

Any abuse of this system, whereby private fuel or any personal items are being bought using the Company’s credit card will very likely result in disciplinary action being taken against you.

Speedometer

It is an offence to drive the vehicle when the speedometer and / or odometer are defective. It is your responsibility to ensure that the speedometer is in proper working order at all times. If the odometer is faulty then this must be advised to the Company immediately as they / we are under legal obligation to provide an accurate mileage record when disposing of the vehicle.

Mobile Phone Safety Policy

It is an offence for a driver to:

Speak or listen to a phone call on a hand held phone.
Send or receive text messages or images.
Use any hand held device to access data, including the internet.
Hold any electronic device used for “accessing” oral, textual or pictorial communications.

Driving is defined as sitting at the wheel of the vehicle with the engine running.

It is worth noting that as employers we will not be legally liable for supplying a mobile phone to a driver or inadvertently phoning them when in the vehicle.

As an employer we cannot and will not “cause or permit” the offence of driving a vehicle that someone cannot properly control.

Using a mobile phone while driving a motor vehicle is an endorsable offence (CU80) where 3 penalty points will be applied in addition to a fine.

As a consequence we prohibit the use of hand held mobile phones whilst driving. In addition where hands free kits are provided these should only be used for incoming calls and then only when it is safe to do so. The message should be brief; outgoing calls should only be made when the vehicle is parked in a safe, legal place with the engine turned off.

These rules apply to the use of all types of mobile or fixed communication or other electronic equipment including satellite navigation and telematics equipment.

Security of Vehicles

The cab of the vehicles must be locked at all times whenever the vehicle is left unattended. Drivers are requested to exercise maximum care to prevent thefts. Those vehicles fitted with alarms / immobilisers must never be left unattended without the security system being fully operational. Any expensive / attractive items should be locked away or removed from the vehicle. Particular attention should be paid to portable satellite navigation systems

PLEASE NOTE

The Company will not accept any responsibility for theft of personal effects from cabs. Thefts should be reported to the Transport Manager immediately.

Night parking

You should take all sensible precautions regarding parking. At night, do not leave property in the vehicle overnight especially laptop computers, mobile phones and portable satellite navigation systems, always lock your vehicle when there is no one in the vehicle (even at fuel service stations). Do not park it in the more vulnerable positions in vehicle parks try and park in a well lit area so it is safer when you return to your vehicle.

Vehicle Key Security

No one can guarantee that your Company vehicle will not be stolen but you can take simple steps to protect both it and your possessions.

Vehicle keys should be kept in secure position at all times and not left within easy reach, especially overnight. Never leave the keys in an obvious place, be vigilant at all times and remain Key Aware by following these simple steps:

Always take and keep your keys with you even when:

Filling up with Petrol.
Loading Items into the boot / tailgate area.

Never leave your vehicle unattended when:

Warming up your vehicle in the winter.
Cooling it down in the summer.

Always keep your keys safe when not using your vehicle:

Keep them out of sight.
In a secure place.
Away from widows and Doors.
Do not leave keys on a desk in an open office area, especially where there is public access.
Avoid displaying the registration number on the key ring.

Insurance Policy and Cover

The Company has arranged comprehensive insurance with Aviva that covers loss of or damage to the vehicle and protects against third party liabilities.

Aviva will deal with all claims made by the third parties and so under no circumstances are you to admit liability or to make any arrangements for payment yourself.

Following an incident, any third party communication, notice of intended prosecution or summons must be passed to the Transport Manager and Karen Hipkiss at Thompson & Richardson, unanswered, immediately.

Aviva have full discretion in the conduct of any proceedings or the settlement of any claim.

Personal belongings are not insured against loss or theft, therefore you are recommended to take out separate or additional cover for any such items.

Please adopt the following best practice:

Where possible do not leave any items in unattended vehicles.
If items must be left in the vehicle, they should be securely locked out of sight.
Property ought not be left in the vehicle overnight.

Additional insurance terms

In the event that our insurers impose an additional policy excess and / or charge additional premium in respect of an individual driver because of their record, (usually for reasons of very poor claims experience, or driving convictions), that extra cost will be charged by the Company to the driver concerned.

Disciplinary action, possibly leading to the withdrawal of vehicle entitlement, will be taken against an employee convicted of a serious (e.g. drink / drug) driving offence whilst on Company business and / or with a very poor ‘own fault’ accident record.

Accidents and Breakdowns

To comply with the terms of our motor insurance policy, it is essential that the reporting procedures detailed below are strictly observed following any incident occurring in connection with the vehicle (whether or not involving a third party).

The sooner our insurers are notified of incidents, the quicker our vehicle can be repaired and other party claims dealt with. Prompt action will undoubtedly save us money and also help to enhance our corporate image.

Incident reporting procedure

In the event of an impact or injury;

At the scene, make sure that the emergency services are contacted if required.
Provide any person having reasonable grounds for so requiring, with our driver, vehicle and insurer details using the ‘Exchange of Information’ form (included with this handbook in the Motor Accident Guide). At no stage admit responsibility and make no comment or statement regarding the accident (except to a police officer).
If a camera or camera phone is available, photograph the incident location from a number of different directions and take pictures of any vehicles / property damaged. Road measurements may also be useful to record.
Complete an ‘Incident Recording Form’ (also included within this handbook in the Motor Accident Guide)
Notify the matter by telephone, same day, to the Transport Manager to receive further instruction, or for immediate assistance, contact Aviva’s 24hr claims helpline on 0800 246876, quoting our Policy number 57FLW7216813.

In relation to all other instances of loss or damage (including theft, malicious damage, fire etc) an ‘Incident Recording Form’ should also be completed and the matter reported immediately to the Transport Manager for further instruction.

Minor repairs that affect road-worthiness e.g. broken headlamp, bulb, may be carried out immediately but must still be reported.

NOTE 1

Incidents involving personal injury must be reported to local police within 24hrs and it is also necessary to notify police of damage to lampposts, telegraph poles, bollards, manhole covers, road signs or other public property.

Remember that if you fail to stop after an accident and fail to notify the other party or the police, you may be prosecuted.

NOTE 2

In order to better understand the causes of motor accidents and with a view to improving future health and safety, you may expect your manager to interview you following all incidents.

NOTE 3

If, because of the deliberate late supply or inaccurate nature of information surrounding an incident, the Company is involved in additional costs, the employee responsible will be subject to disciplinary action.

Breakdown

Should the vehicle suffer mechanical or electrical problems, where possible you should avoid stopping in a dangerous place (such as on a roundabout, or where other road users will have difficulty seeing the vehicle).

The incident should be reported to the Transport Manager, giving as much information as possible about the nature of the defect and the location of the vehicle. Repairs of the vehicle can only be authorised by the Transport Manager or a Company Director. Please do not allow any person or business to undertake work on your vehicle without the express permission of the Transport Manager.

When a breakdown results in your vehicle having to be towed, please remember that towing a vehicle an excessive distance can cause major damage to the drivelines. As a general rule if your vehicle has to be towed for a distance of more than 2 miles, please make sure that drive lines / couplings are disconnected.

Do not attempt to repair the vehicle yourself. While waiting for the breakdown service to arrive, you should switch off the engine, switch on hazard lights and wait away from the vehicle in a safe place away from traffic.

On a motorway this should be beyond the hard shoulder, up the embankment if there is one, or the other of any crash barrier. You and any passengers should exit the vehicle from the nearside and never cross the motorway.

Motoring and Parking Offences

Any traffic offence, endorsements, imposition of penalty points etc. must be reported to the Transport Manager who will review the insurance implications. Failure to notify the Transport Manager may well invalidate your insurance.

You are personally responsible for any fines resulting from the above. If you are convicted of a driving offence and consequently lose your driving licence it may mean your suspension and subsequent loss of employment, or redeployment to another appointment within the Company at the Company’s discretion.

Company drivers are required to pay any fixed penalty, such as for a parking offence, within the prescribed time; if you fail to do so the Company is held accountable. In addition, any such charges will be deducted from your salary together with an administration charge; this administration charge will be reviewed annually.

Any charge from the leasing company will be similarly deducted from your salary. You are reminded that administration charges can be avoided by prompt payment of fixed penalties, as required by law.

Summary

It is important that we all work to the same procedures. Whilst rules have been kept to an absolute minimum, where they apply, they must be complied with.

The Company has the right to vary any of the procedures and / or rules at any time. Any variation(s) will be displayed on Company notice boards, and advised to drivers by means of amended pages for the Driver’s Handbook.